Our vision at Treezy is to become the best Tree Services company in Brisbane Southside... then Australia! Here are some of the areas we are currently working on, driven by customer feedback, to improve the service we offer.
Website - We are busily working on improvements to this site. Improved usability; making it simpler and more intuitive to navigate your way around the site to access the services you need. Chat function; our developers are currently building this in, it should be ready to go by the end of June. Quality content; This is a challenge for all websites who wish to rank well on search engines like Google; to rank well you need to use keywords in your content for SEO purposes but this is often detrimental to the content itself, finding the right balance is an art, and an art we are learning.
Online quoting system - Although there are other companies offering a similar service, we believe that for this function to be valuable to our customers this process needs to be quick, simple and intuitive. We are working to make this feature simple and reliable across the many different types of smart phones and tablets currently available.
Incoming call system - In an effort to make our incoming call system more user friendly we have recently changed our supplier for this service. It is not perfect! But we are working with our provider to make this as smooth and reliable as possible.
Follow up and feedback system - We want to make it easier for you to provide honest, valuable feedback. It's only through honest feedback that we can know where and how to allocate our resources to improve the service we offer. The channels we currently have are; Google reviews, Facebook reviews and email to our Client Care or Support emails.
Analysis - We're reviewing all of the jobs we do based on the dollar value of the job against the satisfaction level or our customers to see what types of jobs we are best at and what types of jobs we need to improve on. Customer retention; how many of our customers come back to use our service multiple times. Referrals; how many customers refer us to their friends and family. And feedback; How many customers leave positive or negative reviews on our feedback channels are some of the ways we are measuring the satisfaction level of our customers.
Value - We aim to deliver the highest value service for our customers as possible at a competitive price. Only through customer feedback can we know what parts of the Treezy experience is valuable to you. From that feedback we can then make choices about where we need to invest our resources to help us best deliver on our vision.
If you have suggestions on any of these areas, or others, please don't hesitate to contact us at one of our emails.